Frequently Asked Questions
General
Are you open 24 hours?
Yes. Mother Theresa Medical Centre is open 24 hours a day, 7 days a week, including public holidays.
Is my information confidential?
Yes. We protect your information in line with the Data Protection Act, 2019 and our Privacy Policy.
What should I do in an emergency?
Come directly to the Centre or call 0105 620 988. Do not use the online form for emergencies.
Appointments
Do I need an appointment?
No — you can walk in at any time. Booking ahead online, by phone or on WhatsApp helps reduce waiting time.
Payments & SHA
Do you accept SHA?
Yes. MTMC is SHA-accredited and accepts SHA for eligible services. Bring your ID or SHA number and our team will help you. We do not currently accept private medical insurance.
Maternity
Can I give birth at MTMC?
Yes. Our maternity unit offers 24-hour labour and delivery care. Start antenatal care early so we can plan with you.
Home & Tele-consultation
How do I book a home visit?
Book online, call or WhatsApp 0105 620 988. We will confirm the time and fee.
How does tele-consultation work?
Book a time, pay using the instructions we send, and a clinician will call you by phone or video at the agreed time.
